We have compiled the most frequently asked questions from our travelers to provide you with the detailed information you need before and during your adventure in Peru. If your question is not listed here, please do not hesitate to contact us directly.
1. How does Volga Tours guarantee the safety and quality of the services I contract?
Safety and quality are the cornerstones of Volga Tours‘ operations. Our guarantee begins with a rigorous supplier selection and audit process. We only work with transportation companies that comply with all the licenses and insurance requirements of the Peruvian Ministry of Transport and Communications, and whose vehicles undergo regular technical inspections. In terms of accommodation, we select hotels that meet international standards of comfort, cleanliness, and safety, continuously reviewing our customers’ opinions to maintain excellence. Our guides are certified professionals by the Ministry of Foreign Trade and Tourism (MINCETUR), have in-depth historical and cultural knowledge, and are trained in first aid and emergency management, including altitude sickness. Additionally, all our tours are backed by 24/7 assistance for any logistical or medical issues that may arise. By choosing us, you are opting for a safety net and a commitment to consistent quality that minimizes risks and maximizes your peace of mind throughout your stay in Peru.
2. What payment methods does Volga Tours accept, and how are transaction fees handled?
At Volga Tours, we offer multiple secure payment methods to facilitate your booking, regardless of your geographical location. We accept credit and debit cards (Visa, MasterCard, Amex) through encrypted and certified payment gateways, ensuring the security of your financial information. We also accept international bank transfers (SWIFT), which are ideal for large amounts, although they may incur bank fees charged by your financial institution. Finally, we offer the option of online payment platforms such as PayPal, which provide an additional layer of protection for the buyer. It is crucial to note that transaction fees, which vary depending on the method (generally between 3% and 6% for cards and PayPal), are borne by the customer. These fees are charged by financial institutions and payment gateways, not by Volga Tours. When quoting your trip, our advisor will always transparently inform you of the exact amount of any applicable fees before you complete your payment, ensuring there are no surprises.
3. Is it necessary to purchase travel insurance when booking with Volga Tours?
Yes, Volga Tours strongly requires all our travelers to purchase comprehensive travel insurance that is appropriate for their itinerary. While we provide maximum safety and have emergency protocols in place, insurance is an essential personal protection that covers unforeseen events beyond our control. Comprehensive insurance must cover, at a minimum, emergency medical expenses (including hospitalization), medical evacuation and repatriation, which is especially crucial if your trip includes high-altitude areas or trekking. Additionally, we recommend coverage for trip cancellation or interruption (loss of deposits, flights, or unused services), flight delays, and loss or theft of luggage. In the event of an emergency, your travel insurance guarantees prompt attention without the worry of high costs. Although insurance is not included in the base price of our packages, our team can advise you on the best coverage options for your Peruvian adventure.
4. What precautions should I take for altitude sickness (soroche) when traveling to Cusco or Puno?
Altitude sickness or soroche is a common concern and should be taken seriously when visiting Andean cities such as Cusco (3,400 meters above sea level) or Puno (3,800 meters above sea level). At Volga Tours, we recommend a gradual acclimatization process. The first step is to spend at least the first day in the city of arrival with minimal activity, avoiding intense physical exertion. It is essential to stay well hydrated, drinking water constantly or, preferably, coca tea (a traditional infusion that aids oxygenation). You should avoid alcohol, tobacco, and heavy meals during the first 24 hours. We also recommend consulting your doctor before traveling to discuss the use of preventive medications such as acetazolamide. Our itineraries are designed to minimize risk, prioritizing arrival in the Sacred Valley (lower altitude) before Cusco capital, whenever possible. Your guide will be attentive to any symptoms, but prevention and rest are your best allies.
5. When is the best time to travel to Peru, and what should I pack?
Peru is a destination that can be visited year-round, but the best time depends on the regions you plan to visit:
- Andes (Cusco, Machu Picchu, Puno): The dry season (April to October) is the best, with sunny days and little rain. It is ideal for trekking (such as the Inca Trail). The high season is from June to August.
- Coast (Lima, Paracas): Summer (December to March) is ideal for enjoying the beaches. The winter months (April to November) in Lima are cold and cloudy (garúa).
- Amazon (Iquitos, Puerto Maldonado): You can visit all year round. The dry season (May to September) has fewer mosquitoes and a greater concentration of wildlife, while the wet season (October to April) allows for better navigation.
When it comes to luggage, we recommend dressing in layers (layering), especially in the Andes, where temperatures can vary dramatically from a warm sunny day to a cold night. You should include: light clothing (for the coast or hiking), warm clothing (for the morning and evening), a raincoat or poncho (essential even in the dry season), a hat/cap for the sun, sunscreen (radiation is high at altitude), a good pair of trekking or hiking shoes and, of course, your passport and reservation documents.