At Volga Tours, we deeply value your trust. We understand that your personal information is private and should be treated with the utmost confidentiality and security. This Privacy Policy describes how we collect, use, store, and protect the personal information you provide to us when browsing our website or purchasing our tourism services.
Volga Tours is committed to strictly complying with Peru’s Personal Data Protection Law (Law No. 29733) and its Regulations, and to applying international best practices in data management. By using our services, you agree to the practices described in this policy.
1. Information We Collect
We collect two main types of information from our users:
1.1 Personally Identifiable Information (PII)
This is the information you provide us directly when making a reservation or requesting a quote. It is essential for the provision of our services. It includes:
- Identification Data: Full name, date of birth, nationality, passport number, or identity document number.
- Contact details: Email address, phone number, postal address.
- Reservation Data: Travel preferences, special dietary or medical requirements (which may be considered sensitive data and are treated with special care), emergency information.
- Payment Details: Credit/debit card information (which is processed securely through certified gateways and is not stored on our servers).
1.2 Non-Personal Information (Automatic)
This information is collected automatically as you browse our website:
- Technical Data: IP address, browser type, operating system, device used.
- Usage Data: Pages visited, time spent on site, links clicked, and how you interact with our site (through cookies).
2. Use of Personal Information
The personal information we collect is used exclusively for the following purposes:
- Reservation Management: To process and confirm your tour packages, tours, tickets, and accommodations.
- Communication: To send you your travel documents, notifications of changes, or important updates to your itinerary.
- Personalization: To tailor our services and offers to your travel and health preferences (e.g., vegetarian diet, accessibility needs).
- Legal Compliance: To transfer the necessary information to the competent Peruvian authorities (e.g., DIRCETUR, trains, hotels) that require traveler identification for entry into protected areas or services.
- Marketing (With Consent): To send you newsletters or promotions about future trips, only if you have given your explicit consent.
3. Data Sharing and Disclosure
Volga Tours guarantees that your personal information will not be sold, rented, or shared with third parties for marketing purposes without your express consent.
We will only share your personal data in the following circumstances, and only the information that is strictly necessary:
- Service Providers: Hotels, airlines, train companies (e.g., Peru Rail, Inca Rail), trekking operators, and tour guides, for the sole purpose of providing the contracted services.
- Legal Compliance and Authorities: When required by law, court order, or to protect the rights, property, or safety of Volga Tours or our customers.
- Business Transfers: In the event of a merger, acquisition, or sale of company assets.
4. ARCO Rights of the Data Subject
In accordance with Peruvian law, you, as the owner of your personal data, have the following rights (ARCO Rights):
- Access: Obtain confirmation as to whether your data is being processed and access it.
- Rectification: Request the correction of incomplete or inaccurate data.
- Cancellation (Objection): Request the deletion of your personal data from our records when it is no longer necessary for the purposes for which it was collected.
- Objection: Object to the processing of your personal data for specific purposes (e.g., direct marketing).
To exercise your ARCO rights, you must send a written request to:
- Subject: Exercise of ARCO Rights.
- Attach: A copy of your identity document (passport or national identity card) to verify your identity.
5. Information Security
We have implemented rigorous technical, organizational, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes the use of:
- SSL (Secure Socket Layer) encryption for the transmission of sensitive data online.
- Secure servers and restricted access to authorized personnel.
- PCI-DSS compliance protocols for handling credit card information.
6. Use of Cookies
Our website uses cookies to improve your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored in your browser. You have the option to accept or reject the use of cookies through your browser settings.
7. Links to Third Parties
Our website may contain links to third-party websites (e.g., airlines, museums). Once you use these links, Volga Tours has no control over those sites. Therefore, we are not responsible for the protection and privacy of any information you provide while visiting such sites, which are not governed by this Privacy Policy.
8. Changes to the Privacy Policy
Volga Tours reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an indication of the date of the last update. We recommend that you periodically review this policy to stay informed about how we protect your information.
Last Updated: November 20, 2025