At Volga Tours, our commitment does not end when you book, but when you return home with a smile. Our Help Center is designed to provide you with immediate support, whether you are planning your trip, need to make a change, or are in the midst of an emergency at your destination.
We provide you with multiple ways to contact us and self-help resources so that you can find the information you need quickly and efficiently.
1. Need a Quick Answer? Check Out Our Resources
Before contacting us, your question may already be answered in our information and policy sections. These resources are available 24/7.
🔎 Frequently Asked Questions (FAQ)
Find detailed answers about trip preparation, altitude sickness, payment methods, the best time to travel to Peru, and more.
- [LINK to the Frequently Asked Questions page]
📜 Policies and Legal
For any questions regarding the management of your reservation, payments, or consumer rights:
| Document | Topics Covered |
| Terms and Conditions | Rules regarding reservations, payment, liability, and legal agreements. |
| Exchanges and Returns | Modification of dates, cancellation policy, and refunds. |
| Privacy Policy | Use, protection, and ARCO rights regarding your personal data. |
| Complaints Book | Formal procedure for filing complaints or claims. |
| ESNNA Code | Our commitment to ethics and the protection of minors. |
2. Direct Contact: How Can We Help You?
If the above information does not resolve your concern or if you need personalized assistance, choose the contact channel that best suits your needs.
A. For New Reservations and Quotes
Are you dreaming of your trip to Peru? Our destination experts are ready to design your perfect tailor-made itinerary.
| Canal | Purpose | Business Hours (Lima, Peru time) |
| Email Sales Advisor | Request for quotes and itinerary design. | Monday to Friday: 9:00 AM – 6:00 PM |
| WhatsApp/Phone Sales | Quick inquiries about offers and availability. | Monday to Saturday: 9:00 AM – 7:00 PM |
- Email: [Insertar email de ventas, ej. reservas@volgatours.com]
- Phone/WhatsApp: [Insertar número de ventas principal]
B. For Confirmed Reservations and Logistics (Traveler Support)
If you already have a confirmed trip and need to make changes, send documentation, or have questions about your voucher.
| Canal | Purpose | Business Hours (Lima, Peru time) |
| Logistics Support Email | Modifications, balance payments, sending passport details. | Monday to Friday: 9:00 AM – 6:00 PM |
- Email: [Insertar email de soporte al viajero, ej. soporte@volgatours.com]
C. 24-Hour Assistance Line (Only for Emergencies at Your Destination)
IMPORTANT: This number is strictly for travelers who are already in Peru and are facing an emergency (health problems, flight delays, loss of documentation, etc.). For reservations, please use channels A and B.
- Emergency Phone Number (24/7): [INSERTAR NÚMERO DE EMERGENCIA CLARO Y GRANDE]
3. Physical Contact (Head Office)
If you wish to contact us by mail or visit our main office for previously arranged meetings:
- Company name: [Nombre legal completo de la empresa]
- Address: [Dirección completa de la oficina en Lima o Cusco, Perú]
- RUC (Single Taxpayer Registry): [Insertar número RUC]